There are a lot of other customer service-based platforms available on the market today. They all have redeeming qualities as well as pitfalls. One factor that some consider to be a pitfall to Zendesk is the price. While they do offer a program for $1 per month per user, that is for the most basic level. You will not get all of the perks that come with the elite program. But many of their users say that it is worth the price because of all of the tasks it is able to perform.
Zendesk offers 3rd party integration options such as 3manager, 123ContactForm, and Cake Mail. You can check out the entire list of apps via their website. Zendesk is reliable and reputable and assists over 25,000 companies with their customer platform solutions. Zendesk also provides mobile optimized support so you are able to contact support straight from your mobile browser. You can use an iPad, IPhone, Android, or Blackberry to access your platform. Their dashboard is unlike any other currently on the market. It can be customized easily and will show the tabs that you use most often. They also provide detailed analytics to help monitor the performance of your support team. This helps you to keep track of customer statistics and satisfaction percentages.
Zendesk has a plan that is available for $1 per month for each agent. You will not have the full capabilities with this starter plan as you would if you chose the Plus or Enterprise plan. If you have a large company then you may want to start with Enterprise or Enterprise Elite. Enterprise Elite will cost you $195 per month per agent and is billed annually. The most commonly purchased plan is the Plus plan which costs $59 a month per agent.
Another perk to signing up with Zendesk is that you get 30 days free when you sign up. You will not be billed until your trial period is up. If you are not happy with Zendesk then you can cancel before your trial is up and never be charge. But with all of the benefits that come with Zendesk, it will be nearly impossible for you and your company not to love all it has to offer.
Zendesk is better than the rest not only because of its price but the services it has to offer. They have a fantastic customer service department as well as a knowledge base where you can create your own section with articles and frequently asked questions. It is very convenient for any business no matter what its size. You can try Zendesk today and not pay a dime.